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Choosing a care provider for your loved one is one of the most important decisions you will ever make. It is not just about daily help. It is about ensuring your loved one receives compassionate, professional and ethical care that truly enhances their quality of life.
At Sarnia Carers CI Ltd, we understand the weight of this decision. To help you make an informed choice and avoid the hidden costs of unethical care, here are the key questions you should ask when selecting a care provider in Guernsey.
It is important to know that the Care Quality Commission, which regulates care in the UK, does not operate in Guernsey. CQC standards are a UK requirement and do not apply here. Although a law to regulate private home care in Guernsey has been passed, it is not expected to take effect until early 2026. Until then, there is NO governing body for private home care in Guernsey. No agency, including Sarnia Carers, is officially regulated right now, no matter what some may claim.
This means anyone can start a care agency in Guernsey, regardless of experience or standards. Unfortunately, some agencies operate with little knowledge of the care sector, which puts clients at risk of poor care and a lack of oversight.
At Sarnia Carers, we take this responsibility seriously. Even without formal regulation, we are committed to best practice, ongoing staff training and providing safe, ethical care for every client. We follow leading industry standards, invest in our team and use robust systems to ensure quality.
The way an agency treats its team is a direct reflection of how they will treat your loved one. Sadly, some agencies in Guernsey have been known to pay below minimum wage, especially for night shifts. This is not only unethical, it is also illegal.
If an agency cannot treat their staff fairly, how will they treat your loved ones? At Sarnia Carers, we pay fairly and support our carers. Many of our carers are local to Guernsey. We believe in building a happy, motivated team because happy carers provide better care.
Care needs change, so flexibility matters. Ask if the agency offers a wide range of services and can adapt to evolving needs.
We provide tailored care plans for every stage of life. Our services include companionship, meal preparation, overnight and palliative care, disability care, shopping assistance, housekeeping and more. Our unique 45 minute drop-in service is perfect for quick help or social visits.
Ask about training, technology and how the agency ensures your loved one’s wellbeing.
We use the Birdie App to track health outcomes and medication. Our carers are highly trained and supported. We are transparent about our processes and always focus on safety.
Be careful with agencies offering very low rates. This often leads to hidden costs and poor treatment of staff.
Our rates reflect the true cost of ethical, high quality care. With Sarnia Carers, you know exactly what you are paying for. You get safe, compassionate and reliable support every time.
Care is about more than physical needs. It is about supporting emotional and mental wellbeing too.
We prioritise companionship and emotional resilience. Our team builds meaningful relationships with every client. We specialise in supporting clients living with dementia and always aim to improve quality of life.
Night care is essential for many families. Our night shifts are staffed by experienced, fairly paid carers who are committed to providing safe and reliable support overnight.
If you or your loved one needs more support at night, please reach out. We can tailor a plan to your needs.
Choosing a care provider is a big decision. Do not hesitate to ask questions. Your peace of mind is our top priority. Here are some questions to get you started
Do your homework. If an agency cannot give you clear and honest answers, think twice.
If you are looking for a home care provider you can trust, get in touch today.
Call 07911 755 751 or email info@sarniacarersci.com to discuss your care needs.
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